Terms & Conditions
Pegs Dry Cleaners follow standards and policies set forth by the TSA (Textile Services Association). These policies are standard to all dry cleaners, including dry cleaning stores.
At Pegs Dry Cleaners our rules stipulate that the care label instructions on our customer’s garments must be adhered to in the cleaning process. Any garments with no care labels, or labels which are deemed unsatisfactory to TSA standards, will only be cleaned at the owners risk. Therefore all responsibility will rest with the customer to seek explanation or compensation with the manufacturer.
We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual garment. Nevertheless, we cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing.
In dry cleaning and laundering we cannot guarantee against colour loss, colour bleeding and shrinkage; or against damage to weak and tender fabrics. Pegs Dry Cleaners liability with respect to any damaged items shall not exceed ten (10) times our charge for cleaning that garment, regardless of brand or condition.
Guaranteed Stain Removal
Much as we would dearly love to guarantee to our customers the removal of every mark and stain from every type of material, we are unfortunately unable to do so. We therefore advise customers to be extremely wary of any company that makes such a promise.
Delicate materials can be easily damaged by irresponsible over - treatment with inappropriate agents. We will use our experience to recognize when to stop before causing damage to the garment.
What we can guarantee our customers is that we will always strive to achieve the best possible results (in many cases this will indeed be a completely clean and rejuvenated garment) without risking damage to the delicate materials.
If we can’t get it clean, then no one can!
Silk Dresses / Garments
If your dress / garment is made of silk and is being cleaned for the first time, you should be aware that even when using the most delicate dry cleaning techniques, there is a very remote possibility of very slight texture, or size changes to the silk. We are advised by various up market bridal stores and dressmakers so we can assure you of our specific experience when treating silks.
Trimmings - buttons, beads, belts etc.
Although we are unable to accept responsibility for loss or damage to beads, crystals, sequins, buttons, diamante's, pearls, buckles etc., due to their inherent unsuitability for dry cleaning, we have unrivalled skill and experience in identifying the most appropriate cleaning methods for each specific piece having examined it’s decorative components.
This is a design issue rather than a cleaning one - we have to rely to a certain extent on the fact that the dressmaker / manufacturer has attached the beads adequately and has used beads which are suitable for dry cleaning - although we will of course do our best to check and test the components before cleaning.
All such items are cleaned at the owner’s risk, as Pegs Dry Cleaners will not take responsibility under any circumstances.
